SUPPORT

Orbio offer a variety of AI & data analytics support services including enablement, managed services and ad hoc call-off support contracts.  

Getting the right support services enhances system reliability, minimizes downtime, and ensures prompt issue resolution, leading to increased productivity, reduced operational disruptions, and improved user satisfaction and efficiency 

What can you expect from Orbio support services?

Orbio data analytics support services are characterized by proactive issue resolution, deep technical expertise, and personalized client interactions. Effective support involves quick response times, comprehensive training resources, and consistent follow-up to ensure client satisfaction. Additionally, Orbio maintain up-to-date knowledge of the latest tools and technologies, as well as providing clear and actionable guidance.

Key performance indicators

• Response time to support requests
• Resolution time for issues
• Customer satisfaction scores
• First contact resolution rate
• Support ticket volume

Benefits of Orbio support

• Enhanced client satisfaction: builds trust and loyalty
• Increased productivity: minimizes downtime and operational disruptions
• Improved decision-making: provides timely and accurate assistance
• Cost efficiency: reduces the need for repeated support
• Competitive advantage: differentiates services through superior support